Frequently asked questions.

General

Who is Dupray?

We are a Canadian brand that offers high-end household and commercial small appliances including steam cleaners, clothes steamers, air purifiers and spot cleaners.

Where can I find your products?

We sell our products online directly to consumers and businesses. We do not have any showrooms or local distributors. We invite you to watch our demo videos to see our products in action. Do not hesitate to contact us to speak to a customer care representative who can help you find the best product for your needs. We offer a 30-day trial on all of our products. If, for any reason, you are not entirely satisfied, just let us know and we’ll take them off your hands and provide a full refund (or send you a different model if you'd like).

Which retailers or stores carry your products?

Currently, no retailers carry our products in-store. However, many retailers including Costco™, The Home Depot™ and Walmart™ offer some of our products for online purchase on their respective e-commerce websites.

Do you have an affiliate or influencer program?

Yes! If you’re a content creator who’s as passionate about small appliances as we are, we’d love to have you join our Dupray Affiliate Program. For more information or to apply, click HERE.

Where are your products made?

We work with numerous manufacturing partners across Europe and Asia. Our commercial-grade products are made in Italy and our consumer-grade products are made in Spain and China.

Orders & Returns

Do you charge for shipping?

Shipping is free for orders of $50 and over. Please consult our full Shipping Policy HERE.

When will I receive my order?

Delivery times vary by location, but are generally between 2-5 business days. Please contact us if you need help tracking your order.

Where do you ship from?

Dupray operates multiple warehouses across North America and Europe to better serve its clients.

What is your return policy?

We offer a 30-day hassle-free return policy on all orders. To return a product, simply contact us and we'll take it off your hands! You can consult our full Return Policy HERE.

Steam Cleaners

What is a steam cleaner?

A steam cleaner is a cleaning appliance that superheats water to produce dry, superheated steam that contains only 5% water. This steam is then released on demand to clean, detail, sanitize, degrease and deodorize almost any surface without using harsh chemicals. Steam cleaners can help you achieve superior cleaning results with more efficieny and can also help get rid of bed bugs, allergens, mold, mildew, and odors. Steam cleaning is a very natural and easy way to clean anything!

Are steam cleaners safe?

Yes. When used for their intended purpose, quality steam cleaners are very safe and easy to use. Please make sure to read your user guide and visit our training videos section before use.

When steam cleaning, where does the dirt end up?

When steam cleaning, a washable microfiber cloth is attached to the accessory of your choice. This cloth helps the steam reach a higher temperature, retains moisture and picks up the dirt as you go. Just replace the microfiber cloth when it gets saturated by dirt or water.

Why should I use a steam cleaner over regular cleaning products?

For three main reasons: steam cleaning is simple, efficient and ecological. Steam requires only regular tap water to clean and sanitize, which is the perfect solution for those who have allergies, those with pets and children, and for anyone who is sensitive to the chemical film left behind by some cleaning products. Steam cleaners detail all surfaces quickly and efficiently. Steam can also be used for any and all applications, so you won't need to buy cleaning products for every surface in your house or business. Steam cleaners are also a quick and precise cleaning option, able to penetrate deep into the pores of the surface and in any nooks and crannies faster than any other cleaning tool.

How do I know which steam cleaner is best for me?

The best steam cleaner depends mostly on your needs and intended applications (floor cleaning, degreasing, sanitation, car detailing, etc.). To help you make an informed decision, do not hesitate to contact us so we can better assess your needs.

Can I add a cleaning solution to the steam cleaner for more efficiency?

No. Unless your model is models equipped with a specially designed detergent tank, do NOT add any chemicals to your steam cleaner, as it could damage the boiler. If your steam cleaner does have a special detergent tank, you can add some diluted non-toxic, non volatile detergent to the tank for added cleaning power. Always refer to your user manual for detailed operation instructions.

Can I add white vinegar to the steam cleaner to clean the boiler?

Every steam cleaner model is different (stainless steel vs. aluminum boilers), so always refer to your product's specific user manual for detailed maintenance instructions or contact us directly for support.

Do I have to empty the tank or boiler of my steam cleaner after each use?

No. Simply drain the boiler (once the machine is completely cold) if you won't be using the machine for a few months. Otherwise, the only time you should empty the tank or boiler is to do a boiler drain after approximately every 20 hours of use.

How do I add cleaning chemicals to my steam cleaning process?

Do not put anything other than clean water inside the water tank or boiler. You can always spray a natural detergent directly on the surface before steam cleaning. Always test a small, hidden area of the surface first. Let it work a few seconds and steam clean the surface as you would normally. We recommend using natural surfactants on heavily soiled and stained upholstery to make steam cleaning faster.

Do steam cleaners work on hardwood floors?

Yes, steam cleaners work on sealed hardwood floors. However, you should always check with the manufacturer for the cleaning instructions and always test a small, hidden area first and keep the tool moving as you clean. Do NOT steam clean unsealed or oiled hardwood floors.

Can I clean my carpets with these steam cleaners?

You can refresh and deodorize small carpets and area rugs, but our steam cleaners are not large surface carpet cleaners or wall-to-wall extractors. They work better as spot cleaners, stain removers and area refreshers.

How does a steam cleaner kill bed bugs and dust mites?

Bed bugs and dust mites are very sensitive to heat, which is why steam cleaners are an extremely efficient way to eradicate them. Bed bugs and their eggs die when they are exposed to a temperature of 130°F / 54.4°C, which is easily reached by Dupray steam cleaners.

Which surfaces aren't recommended for steam cleaning?

All surfaces are different, but leather, silk, unsealed hardwood floors, and delicate wool rugs are surfaces to be very careful about cleaning. Always verify with the manufacturer for detailed cleaning instructions before applying steam. We recommend you test on a small hidden area to check for color bleeding or damages before cleaning the entire surface.

Should I use distilled water?

Using distilled water is recommended; it will prevent mineral build up inside the steam cleaner and increase the lifespan of the machine.

What temperature must be reached to kill bacteria, germs and viruses?

High temperatures are bacteria's worst enemy. Bacteria will start to die when exposed to temperatures between 140°F and 165°F. The longer the exposure, the better. Bacteria will die at temperatures above 212°F. Here is the third-party laboratory study conducted using our Neat steam cleaner.

Air Purifier

How do I know this air purifier really works?

Bloom™ uses the most extensively tested and proven air filtration method to eliminate common air pollutants: High-Efficiency Particulate Air (HEPA) filters, class H-13 (medical-grade). These filters remove 99.97% of airborne particles as small as 0.1 micron in size.

Does Bloom™ come with a plant?

No, Bloom™ does not come with a plant. You can choose your favorite plant to grow inside the removable planter. Remember to keep the plant height at a maximum of 1 m./3.3 ft.

How was Bloom™ Air Purifier designed?

Dupray worked with a team of engineers at the University of Basque Country (UPV/EHU) to design Bloom™ Air Purifier with the most efficient airflow possible. Together they used 3D fluid dynamic simulations to model and optimize the filter, inlets, outlets and impeller.

What is the maximum plant height Bloom™ can hold?

Bloom™ is certified for use with plants at a maximum height of 3.3 ft./1m. Do not let your plant exceed that height and be sure to prune your plant when needed.

Can I water the plant directly inside Bloom™ or should I remove the planter?

We recommend that you turn the unit OFF and remove the planter from the base before watering the plant.

How often should I change the HEPA filter?

The replacement indicator will let you know when it’s time to replace your HEPA filter.* (*Approximately every 6-8 months)

How loud is Bloom™?

Bloom™ operates normally at low noise levels. On blast mode, it is about as loud as a normal conversation or a household refrigerator. You can set it to NIGHT mode for ultra quiet filtration with noise levels as low as 24 dB.

What kind of plants should I pair with Bloom™ Air Purifier?

Many plants pair well with the Bloom™ Air Purifier. Here are just a few: SPATHIPHYLLUM, MONSTERA, ZAMIOCULCAS, ANTHURIUM.

What size nursery planter should I get when buying a plant for Bloom™?

For the best fit, make sure your nursery planter is a maximum of 8" in diameter (approximately 1.5 gallons).

Does Bloom™ Air Purifier help protect against SARS-CoV-2?

Bloom™ meets all applicable criteria outlined by the FDA guidance for air purifiers that may help reduce the risk of exposure to SARS-CoV-2. HEPA filters capture 99.97% of airborne particles, including bacteria and viruses.

Does the product emit ozone?

No, Bloom™ does not emit ozone.

What is the ideal room size for my Bloom™?

Bloom™ can help improve the air quality in any room. Based on the volume of the room, specific air changes will occur each hour, which will influence the product's performance.

How often should I run Bloom™ for optimal results?

We recommend you simply leave your Bloom™ Air Purifier on AUTO mode. The infrared PM2.5 particle sensor will detect even the smallest changes in air quality and the fan speed will automatically adjust accordingly.

Can I clean the HEPA filter?

HEPA filters are not meant to be cleaned, but should be replaced from time to time. The replacement indicator will let you know when it is time to replace the filter.* (*Approximately every 6-8 months)

How do I clean the pre-filter?

You can vacuum any visible dust particles that accumulate on the pre-filter, or you can rinse it and put it in the washing machine and let it hang to dry. Do not use fabric softeners and do not put the pre-filter in the drying machine.

Do I need to turn the unit off before watering the plant?

Yes, we recommend that you turn the unit OFF and remove the planter from the base before watering the plant.

Where should I place the air purifier in a room?

For better performance, we recommend that you place Bloom™ in a spot where air can circulate freely around the entire unit, in rooms smaller than 1, 517 sq.ft. (141 ㎡.)

Is the HEPA filter inside Bloom™ a “TRUE HEPA”?

"TRUE HEPA" is actually an invented marketing term that doesn’t really mean anything. The base filter inside Bloom™ Air Purifier is a medical-grade HEPA-13 with an activated carbon layer. This classification refers to the efficiency of the filter. Our HEPA-13 filter eliminates 99.97% of air pollutants as small as 0.1 micron. It is one of the most efficient, proven HEPA filters available.

Is Bloom™ energy efficient?

Yes, on NIGHT mode, Bloom™ draws as little as 2W.

What is the dB level of the fan on the BLAST setting?

When set to HIGH speed, Bloom™ operates at sound levels of 60 dB, the same level as a normal conversation.

Clothes Steamer

How long does one tank of water last before refill?

Depending how you use it (how much of the trigger is activated during use), one tank generally lasts between 15-25 minutes.

Is this clothes steamer good for travel?

The Voilà™ is portable, lightweight and compact making it the ideal travel companion. Note: it will not work on different power voltage abroad.

What clothing/materials is this suitable for?

The Voilà™ clothes steamer works on virtually all fabrics, but we advise you to take extra precautions when steaming very delicate fabrics like wool and silk. When in doubt, use the delicate fabric accessory and keep a larger distance from the material.

Why should I get this instead of an iron?

Both products are complementary. While the traditional iron will let you achieve perfect ironing results, it takes time to set up + more storage space. The Voilà™ is portable enough for travel, ready in seconds and doesn't require an ironing table. It's great for last-minute touch-ups!

When should I use the soft cushion attachment?

Use it on delicate or sensitive fabrics.

Could I use this to steam clean bed sheets and a bed?

No, this would require a much larger steamer since the surface is too large.

Does this steam cleaner drip or leave water spots?

No. When used correctly, this clothes steamer doesn't drip or leave water marks.

Can you steam both vertically and horizontally?

Yes, for occasional touch ups, you can use the clothes steamer horizontally.

Does this clothes steamer kill bacteria?

It depends on the exposure time and how close you hold the machine to the garment. Bacteria are very sensitive to heat and will not survive extreme heat exposure.

What type of water should I use?

Regular tap water is fine, but using distilled water will prolong the life of the unit.

Frequently asked questions.

General

Orders & Returns

Steam Cleaners

Air Purifier

Clothes Steamer

General

Orders & Returns

Steam Cleaners

Air Purifier

Clothes Steamer

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